Digital service

Assessing online safety

OVERVIEW

The Online Safety Act of 2023 is a set of laws that protects children and adults online. The Online Safety Act makes businesses, and anyone else who operates a wide range of online services, legally responsible for keeping people (especially children) in the UK safe online.

Ofcom, the independent regulator of Online Safety, provides a digital tool to allow user-to-user and search services to assess their online safety compliance.

CONTINUE

My role

After an initial 'discovery' phase of work, I was brought onto the team as a 'Service Designer' to progress the online tool through an 'alpha' phase. Working closely with all aspects of the wider team including product, development, delivery and content, we were able to mature the service into a stable state for initial launch. My responsibilities included: prototype development for user testing and policy validation, content auditing, interface design and QA, along with user journey mapping. Agile coaching formed a large part of my day to day interactions with the client.

Project challenges

Independent work streams, evolving policies, low agile maturity, fixed legislative deadlines

Processes and Tools

Waterfall style delivery process involving seperate work streams including design, content (policy) and development with a leaning towards agile practises as the working team matured.

Tools used included Figma and Miro.

Artefacts